Omni-Channel Smart Contact Center – Scalable, Cost-Effective & Cloud-Hosted
Jazz Business Smart Contact Center, hosted on Garaj Cloud, delivers a SIP-based, unified communication platform for customer engagement. Built on industry expertise, it offers advanced, reliable, and user-friendly features that are both scalable and cost-effective, ensuring future-proof investment and greater value.
Smart Contact Center Components
Jazz Smart Call Center
An intelligent solution for inbound, outbound & blended call center operations.
Jazz Smart Helpdesk
An intelligent Omni-Channel Helpdesk Solution to automate helpdesk operations.
Features and Benefits
Cost Effective
Avoid huge capex for traditional call centers. Scale up or down as needed with our Pay-As-You-Grow model.
Omni-Channel Interaction
Communicate across SMS, WhatsApp, social media, and more for 360° customer engagement.
Contact Center Automation
A fully managed end-to-end cloud solution with both call center and helpdesk capabilities.
Process Flow & Escalation
Define custom complaint-handling processes and escalation policies using our flow builder.
App Designer
Drag-and-drop tool for designing IVRs, ACDs, and workflows—no coding required.
Enhanced Experience
Use data-driven insights to improve customer care, sales, and marketing interactions.
CTI & 3rd Party
Open APIs enable seamless integration with CRM, ERP, e-commerce, and databases.
Real-time Dashboards
Advanced analytics and reporting tools for KPI monitoring and performance tracking.
Unified Agent Panel
Manage 360° customer profiles efficiently within a single unified interface.
Security & Reliability
PCI DSS certified Garaj Cloud platform ensuring optimal security and system reliability.
BIA Intelligent Chatbots
Supports 30+ languages with 47+ accents for intelligent customer interactions.
Use Cases
Get a quotation!
Unlock your potential with Garaj’s Cloud & Cybersecurity Services:
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Affordable Plans
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Premium Features
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Unmatched Value