What is Smart Contact Center Solutions?
Jazz Business Smart Contact Center Solution offers a complete suite of contact center solutions based on Jazz SIP platform hosted over Jazz’s Garaj Cloud. Years of in-depth research and industry experience have helped us in crafting the advanced features and functionalities that set this solution apart from the rest. The futuristic solution is not only reliable, ingenious, and user-friendly but also cost-effective. It ensures future investment protection and delivers extra value for money.
The Solution has two components Smart Call Center and Smart Helpdesk Solution:
Jazz Smart Call Center
An Intelligent solution for inbound, outbound & blended call center operations.
Jazz Smart Helpdesk
An Intelligent Omni-Channel Helpdesk Solution to automate helpdesk operations.
FEATURES AND BENEFITS
Cost Effective
Avoid the huge capex investment for traditional call center set up & focus on business growth. Smart contact center solution offers Pay-As-You-Grow model by letting you scale up or down as per your requirements.
Omni-Channel Interaction
Track, record & respond to customer queries, feedbacks & complaints with omni-channel capabilities for 360 degrees customer view. Communicate on customer’s preferred communication channel whether it’s SMS, Facebook, WhatsApp, website, Live Chat or any other social media channel.
Contact Center Automation
Its not just a call center but a fully managed end-to-end cloud based contact center with call center as well as helpdesk operations.
Process Flow & Escalation Policies
Tailor made process flow builder gives you the ability to define your own process flows to handle each type of complaint. Definition of multiple organizational teams as well as escalation policies.
Graphical Application Designer
Design any kind of IVR, ACD, integrations and process flows by using our drag & drop graphical application designer, without any complex programming.
Enhanced Customer Experience
Make data-driven and result-oriented decisions; optimize and improve customer care, sales, and marketing departments.
CTI & 3rd party Integration
Open APIs for smooth integration with multiple ERP/CRM, e-commerce platforms as well as database systems.
Real-time System Dashboards
Advanced level analytics & powerful reporting for KPI monitoring.
Unified Agent Panel
For 360 degrees customer profile management.
Security & Reliability
PCI DSS certified Garaj Cloud platform for optimal security.
BIA Intelligent Chabots
Supports 30+languages with 47+accents.
Use Cases
Get a quotation!
Unlock your potential with Garaj’s Cloud & Cybersecurity Services:
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Affordable Plans
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Premium Features
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Unmatched Value
