Omni-Channel Smart Contact Center – Scalable, Cost-Effective & Cloud-Hosted
Jazz Business Smart Contact Center, hosted on Garaj Cloud, delivers a SIP-based, unified communication platform for customer engagement. Built on industry expertise, it offers advanced, reliable, and user-friendly features that are both scalable and cost-effective, ensuring future-proof investment and greater value.
Smart Contact Center Components
Jazz Smart Call Center
An intelligent solution for inbound, outbound & blended call center operations.
Jazz Smart Helpdesk
An intelligent Omni-Channel Helpdesk Solution to automate helpdesk operations.
Features and Benefits
Cost Effective
Avoid huge capex for traditional call centers. Scale up or down as needed with our Pay-As-You-Grow model.
Omni-Channel Interaction
Communicate across SMS, WhatsApp, social media, and more for 360° customer engagement.
Contact Center Automation
A fully managed end-to-end cloud solution with both call center and helpdesk capabilities.
Process Flow & Escalation
Define custom complaint-handling processes and escalation policies using our flow builder.
App Designer
Drag-and-drop tool for designing IVRs, ACDs, and workflows—no coding required.
Enhanced Experience
Use data-driven insights to improve customer care, sales, and marketing interactions.
CTI & 3rd Party
Open APIs enable seamless integration with CRM, ERP, e-commerce, and databases.
Real-time Dashboards
Advanced analytics and reporting tools for KPI monitoring and performance tracking.
Unified Agent Panel
Manage 360° customer profiles efficiently within a single unified interface.
Security & Reliability
PCI DSS certified Garaj Cloud platform ensuring optimal security and system reliability.
BIA Intelligent Chatbots
Supports 30+ languages with 47+ accents for intelligent customer interactions.
Use Cases
Get a quotation!
Unlock your potential with Garaj’s Cloud & Cybersecurity Services:
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Affordable Plans
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Premium Features
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Unmatched Value
Product Documentation
| Feature Set | Package Plan | |||
|---|---|---|---|---|
| Basic | Plus | Omni1 | Platinum | |
| Unified Agent Panel (UAP) | • | • | • | • |
| Web RTC In-App Dialer | • | • | • | • |
| Reports, Real-time Dashboards & Analytics | Basic reports | • | • | • |
| Voice Channel | • | • | • | • |
| Call Recording (Standard) | • | • | • | • |
| Vigilance: Whisper, Listen & Barge-In | • | • | • | • |
| IntelliFlow – Visual IVR / System flow builder | 2 | • | • | • |
| Inbound routes | 2 | • | • | • |
| Multi-Campaign | • | • | • | |
| CTI / API Access | • | • | • | |
| 360° Customer Profile Management | • | • | • | |
| After Call Feedback | • | • | • | |
| Pre-Built Plugins & Integration (Zapier, Google Sheets, Shopify, OpenCart, Zohobook, Zendesk, Freshly, Shopistan etc) | • | • | • | |
| Ring Dialer - (Automated dialer, robo calls, text to speech) | • | • | • | |
| Integration with BI Tool (Kibana, PowerBI)* | • | • | • | |
| Shared Inbox | • | • | ||
| AI based Intelligent Skills Based Routing | • | • | ||
| AI based Chatbot for Self Service Menus | • | • | ||
| Web Channel | • | • | ||
| Email Channel | • | • | ||
| Live Chat Channel | • | • | ||
| Omni-Channel Chat Widget | • | • | ||
| Social Channels – Facebook, Twitter & Instagram, LinkedIn* (One Account each included) | • | • | ||
| Intellicon WhatsApp Business API Channel | • | • | ||
| Dynamic Form Builder | • | • | ||
| Customizable Real-time Dashboard | • | • | ||
| Dynamic Report Builder | • | • | ||
| Quality Assurance (QA) | • | • | ||
| Knowledge base | • | |||
| Chat SDK (iOS, Android, Native Platform) | • | |||
| Mobile App (Agent & Manager) | • | |||
| Survey Builder (NPS, CSAT) | • | |||
| Features | Basic | Pro | Enterprise |
|---|---|---|---|
| Basic Ticketing: Ticket creation from web panel | • | • | • |
| Ticket assignment: Assign tickets to team and /or relevant Agent for quicker resolution | • | • | |
| Intelligent Live Chat & BOT: Automate your support process and answer frequently asked questions with our intelligent conversational bot | • | ||
| Social Channels Ticket creation from Facebook, Twitter, Instagram, WhatsApp, Open Channel | • | ||
| Email Channel: Create tickets from Email and two way communication with customer | • | • | |
| SMS Channel: Create tickets from SMS and two way communication | • | • | |
| Web to ticket: Create Support tickets right from your Website | • | ||
| Templates and Custom Fields: Email & SMS templates for pre-defined scenarios. Define custom fields for the tickets to gather additional data for effective complaint resolution | Pre-built templates | • | • |
| Automation Business Rules: Don't leave any ticket unassigned, automatically assign tickets to the right agent and ensure timely resolution with the auto lifecycle and escalation | 5 rules | More rules | |
| Dynamic Listing: Create dynamically linked fields on your customizable ticket forms and empower your agents to log useful information against customer complaints quickly | • | ||
| SLA Management: Prioritize your tickets according to SLA commitment, escalate and get it done | • | ||
| Self Service Portal: Customers can login to their own portal for self service, ticket creation, replies and access to Knowledge Base | • | ||
| Knowledge Base: Make quality approved knowledge available across the board, create rich Articles & FAQs | • | ||
| Real-time Dashboard & Help Desk Reports: Get a real-time visibility on Ticket volume, Agent Performance and key Support metrics and measure efficiency through insightful reports | Basic reports | Advance reports | More Advanced reports |
| Customer Happiness / Satisfaction Surveys: Do your own NPS, CSAT or Feedback Surveys to gauge your Customer Satisfaction Level | • | ||
| Basic Ticketing: Ticket creation from web panel | • | • | • |
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