Knowledge Base

Frequently Asked Questions

Find answers to common questions about Garaj



What is Garaj Cloud?

Garaj Cloud is the first public cloud platform of Pakistan brought forward by "Jazz". Garaj is the single window autonomous platform for all self service operations pertaining to on-boarding, subscribing, billing, invoicing and managed services of cloud offerings.

How do I get on-board with Garaj?

Register an account by clicking sign-up and follow the on-boarding process.

What should I do if I do not receive an OTP?

You can request an OTP to be re-sent from the login screen or contact helpdesk at [email protected].

How can I get a trial for Garaj experience?

You can request for a 7 day Garaj demo where you will have the liberty to enjoy services valuing upto $450.

How will I pay for my subscriptions?

All payments can be made via secure online payment gateway by both JazzCash and Credit/Debit card.

What is security deposit?

Security deposit is your credit limit to avail the subscriptions upto and is equivalent to a minimum of 1.5x your total bill. You may have your credit limit enhanced further higher if you wish.

How will I confirm provisioning of my subscribed services?

Details of your subscriptions, once successfully provisioned, will be sent to you on your registered email address.

How do I cancel my Garaj Support subscription?

You can cancel your Garaj subscription by unsubscribing from your subscription control pages.

How many datacenters does Garaj have?

Garaj is hosted in datacenters at two sites: Lahore and Islamabad.

What is the difference between VDC and VPS?

VDC is a dedicated datacenter subscribed for self service. Operations such as VM creation, network configuration and services are managed by yourself. VPS is a private server which Garaj manages for you.

Can I resize my VDC/VPS after provisioning?

Yes, you can modify your resources at any point in time during the course of your subscription.

What is a snapshot?

A snapshot is a temporary recovery point in time taken for maintenance activities.

How will Garaj ensure security of my data?

Garaj offers multiple layers of security to ensure data security and integrity including web application firewall, distributed firewall, endpoint detection and response and unified threat management.

What services does Garaj offers?

For details of services avaialble at garaj please visit the product pages.

How is data security and privacy ensured on Garaj?

Garaj delivers onion layered security services. We prioritize data security and employ multiple layers of protection to safeguard your information. This includes encryption at rest and in transit, regular security audits, access controls, and compliance with industry standards and regulations.

Can I connect Garaj cloud services with my existing infrastructure or applications?

Yes, our cloud services are designed to be easily integrated with existing infrastructure and applications through MPLS connectivity.

How Garaj handles data backups and disaster recovery for applications and data?

Garaj ensures High Availability so you always have access to your data and workload. In addition to that Garaj provide data backup solutions and disaster recovery options, as an add-on which you can subscribe to further ensure the safety and availability of your applications and data.

Can I monitor the performance and health of my applications on Garaj?

Yes, Garaj offers monitoring and analytics tools that allow you to track the performance, health, and usage of your applications and workload on our cloud platform. You can gain insights into resource utilization, response times, and other key metrics to optimize your application's performance.

How do I register a complaint?

You can register your complaint using Help Desk to raise a support ticket, call our 24/7 helpline or email us at [email protected]

I require assistance managing and operating my cloud platform

Garaj managed services team will be happy to assist you in any way possible, should you choose to opt for this service.

In which language does Garaj provide support and services?

Garaj provides supports and services in English and Urdu.

When can I request Garaj support?

Garaj offers 24/7 support which can be engaged either through Garaj portal helpdesk, or calling at our helpline 0304 111 0365 or reach out to us at our email [email protected]

What types of issues are supported?

Garaj offers 24/7 break n fix support for cloud platform.

How many support cases can I initiate with Support?

There is no capping on the number of support tickets you can raise.

How many users can open technical support cases?

Registered users can open support tickets only.

What level of technical support do you offer for your cloud services?

Garaj provides comprehensive 24/7 technical cloud support to assist you with any issues or inquiries related to our cloud services. Our support team is available to address your questions and concerns through various channels, including email, phone, and a ticketing system.