Key features
Garaj Mail offers robust email capabilities, including support for
SMTP, POP3, IMAP, and webmail access. It provides features such as email filtering,
spam and virus protection, encryption, and support for multiple domains and users.
Calendaring and Collaboration
Garaj Mail offers robust email capabilities, including support for
SMTP, POP3, IMAP, and webmail access. It provides features such as email filtering,
spam and virus protection, encryption, and support for multiple domains and users.
Customization and Integration
Garaj Mail is highly customizable and can be
tailored to meet the specific needs of different organizations. It also supports
integration with other systems and applications through APIs (Application
Programming Interfaces) and plugins.
Mobile Sync & Active Sync
Users can access their Garaj Mail accounts from
smartphones or tablets, and enjoy advanced features such as push email and real-
time synchronization of data ensuring that changes made on the mobile device are
reflected in the Garaj Mail server and vice versa.
The platform of Garaj Mail offers various security
features to protect sensitive data and ensure compliance with regulations. This
includes encryption, authentication, access controls, and audit trails.
User Management & Control
Garaj Mail provides administrators with tools for
managing users, domains, mailboxes, and settings. It offers a web-based
administration interface for easy configuration and monitoring of the system.
Efficient Search & Filters
Garaj Mail provides advanced search capabilities,
allowing users to swiftly locate emails, contacts, calendars, or tasks using a variety of
criteria such as sender, recipient, subject, keywords, and date range. Additionally,
powerful filtering options enable users to efficiently organize and manage their
mailbox contents, leading to time savings and enhanced workflow efficiency.
Why Garaj Mail?
Below are key factors that differentiate Garaj Mail from others:
Compliance with local regulations: Garaj Mail ensures compliance with local
regulatory bodies, offering peace of mind to businesses regarding data governance
and adherence to regional regulations.
24/7 local support:
Garaj Mail offers round-the-clock email and call support,
ensuring users receive prompt assistance and reliable guidance whenever they
encounter issues or have inquiries.
Invoice in PKR:
Garaj Mail invoices customers in Pakistani Rupees (PKR),
facilitating convenient billing and financial management for businesses operating
within Pakistan.
Affordable price:
Garaj Mail boasts an affordable pricing structure, making it
accessible to businesses of all sizes without compromising on quality or features.
Customized email domain:
Garaj Mail offers the ability to customize email domains,
allowing businesses to create professional email addresses tailored to their brand
identity and enhancing their online presence.
Local server in Pakistan:
A dedicated email server hosted within Pakistan,
ensuring data sovereignty, faster access, and improved security.
Scalability:
Adapt to diverse network sizes and complexities as per
your needs.
Garaj Mail Use Cases:
Below are key factors that differentiate Garaj Mail from others:
Garaj Mail services are designed to scale alongside your business. Whether you're a growing
startup or an established enterprise, our flexible solutions adapt to your unique needs,
providing reliable email infrastructure and comprehensive support.
Discover the full potential of enterprise-grade email services with Garaj Mail. Elevate your
business communications, streamline collaboration, and enhance productivity with a
comprehensive suite of features tailored for enterprises and SMEs.
Protect sensitive information and uphold privacy standards with Garaj Mail’s built-in
encryption. Safeguard emails, attachments, and data transmissions with advanced encryption
protocols, ensuring secure communication across your organization.
Garaj Mail services offer robust contact management tools, allowing your team to organize
and access contacts seamlessly. Create address books, import and export contacts, and
synchronize across devices for streamlined communication.
Get a quotation!
Unlock your potential with Garaj’s Cloud & Cybersecurity Services:
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Affordable Plans
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Premium Features
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Unmatched Value
Garaj Mail Service Level Agreement
Introduction
This Service Level Agreement (SLA) outlines the terms and commitments between Garaj
and its customers for the provision of Garaj Mail services. Garaj Mail offers a
comprehensive email solution tailored to meet the communication needs of businesses
and organizations.
Uptime: Garaj commits to maintaining a minimum uptime of 99.5% for Garaj Mail
service.
Service Inclusions and Specifications:
Garaj Mail offers a feature-rich email solution designed to facilitate efficient communication
and collaboration. The features, functionalities and performance standards of Garaj Mail
service are as follows:
Garaj Mail provides robust email hosting services, including domain
hosting, mailbox provisioning, and management of email accounts.
Users can access their email accounts via a user-friendly webmail
interface, allowing them to send, receive, and manage emails from any web-enabled
device.
Garaj Mail supports standard email protocols such as IMAP,
POP3, and SMTP, ensuring compatibility with various email clients and devices.
Garaj Mail offers integration with calendar and
contact management functionalities, allowing users to schedule appointments,
organize contacts, and synchronize data across devices.
Garaj Mail includes robust security features such as encryption,
spam filtering, and virus protection to safeguard email communications and protect
against malicious threats.
Administrators have access to a range of tools and features to
manage Garaj Mail services effectively, including user account management, domain
management, and monitoring and reporting capabilities.
Garaj Mail provides collaboration tools to facilitate teamwork and
productivity, including shared calendars, shared contacts, and task management
features.
Garaj Mail is accessible on mobile devices through native mobile
applications for iOS and Android, with features such as sync across devices, offline
access, and responsive design for optimal viewing on mobile screens.
Garaj Mail offers data backup and recovery mechanisms as
an add-on service but is not built in. It is recommended to the customer to subscribe
for backup services separately to ensure data integrity and resilience, including
regular backups, point-in-time recovery, and data retention policies.
Garaj Mail SLA exclusions
Exclusions from the Garaj Mail SLA include pre-general availability features, explicitly
excluded services, and errors beyond Garaj’s control. It also encompasses issues
stemming from customer equipment, third-party technology, and customer actions.
Unavailability due to force majeure events, Internet problems, or non-compliance with
documentation is not covered. These exclusions define scenarios where service
commitments may not apply.
Force Majeure Factors:
Force majeure factors are events or circumstances that are beyond the control of parties
involved and can impact the ability to carry out contractual obligations. In the context of
email service provisioning, several force majeure factors can contribute to failures or
challenges including but not limited to following:
Events like earthquakes, floods, hurricanes, tornadoes, and other
natural calamities that are beyond human control and could disrupt Garaj Mail
services.
Regulatory actions, sanctions, or restrictions imposed by
government authorities that could affect Garaj Mail's ability to deliver services.
Power outages can disrupt our operations and affect service
availability and is excluded from Garaj Mail's SLA coverage due to its unpredictable
nature and the inability for Garaj to control external power infrastructure.
Labor disputes or industrial actions involving Garaj Mail staff or third-party
service providers that may interrupt service operations.
Disruption to workforce availability, affecting regular maintenance,
monitoring, and response times.
Factors such as internet service provider issues, routing
problems, or other network-related incidents may occur beyond our control and
impact service availability.
Armed conflicts or hostilities between nations or groups
that could lead to disruptions in infrastructure or communication networks affecting
Garaj Mail services.
Support Prioritization
To ensure the delivery of high-quality services, the following service levels are defined as part
of this agreement. Garaj support team shall respond to service requests and incidents as per
the below mentioned resolution times depending on the severity and complexity of issue.
Level 1 Support:
To resolve basic or common issues related to Garaj Mail, the L1 support team shall be the first
point of contact for clients seeking assistance with technical problems, inquiries, or service
requests as follows:
Users are unable to log in to their email accounts due to incorrect
credentials or account lockouts.
Users request assistance with resetting their email account
passwords.
Users have questions about using specific features or
functionalities within Garaj Mail.
Users receive notifications indicating that their mailbox
storage quota has been exceeded.
Users need help setting up their email accounts on
various email clients or devices.
Users notice delays in receiving emails and seek assistance
in troubleshooting the issue.
Users report excessive spam or junk emails in their inbox and
need guidance on managing spam filters.
Users encounter errors or issues when accessing their
email accounts via the webmail interface.
Level 2 Support:
L2 Support Team shall be responsible to provide second tier of technical assistance to end-
users or customers encountering issues with Garaj Mail. This involves more complex issues
that cannot be resolved at the initial L1 support level. The common scenarios are as follows:
Users report consistent delays in receiving emails or missing
emails altogether.
Users experience issues with server settings or
configurations affecting email delivery or access.
Users report issues with authentication or
security features, such as two-factor authentication or SSL/TLS settings.
Users require assistance with configuring
advanced settings or custom configurations on their email clients.
Users encounter errors indicating mailbox corruption
or data loss and need assistance recovering lost data.
Users experience problems with email routing or
forwarding rules not working as expected.
Users request customization of spam filters to better suit
their preferences and reduce false positives or negatives.
Users notice slow performance or responsiveness
in the webmail interface and seek assistance in optimizing performance.
Level 3 Support:
The L3 support agents provide highest level of technical assistance to end-users or customers
encountering complex or critical issues with Garaj Mail through subject matter experts with
deep knowledge and specialized expertise. The common scenarios are as follows:
Users require assistance with advanced
configuration settings on the mail server, such as SMTP relay setup or mail routing
rules.
Users need assistance migrating email
accounts or transferring data between different mail servers or platforms.
Users experience consistent email delivery
failures, despite Level 1 and Level 2 troubleshooting efforts.
Users request custom scripting or automation
solutions to streamline email management tasks or integrate Garaj Mail with other
systems.
Users encounter performance issues with
Garaj Mail services and seek assistance in optimizing server performance or resource
utilization.
Users report security incidents or breaches related to
Garaj Mail services, requiring immediate investigation and remediation by security
experts.
Users seek guidance on
implementing high availability and disaster recovery solutions to ensure business
continuity and minimize downtime for Garaj Mail services.
Escalation Matrix:
| Email |
|
|
|
| Calendar |
|
|
|
| Mailing Lists/Groups |
|
|
|
| Contacts |
|
|
|
| Mailbox |
|
|
|
| Antispam |
|
|
|
| Anti-Virus |
|
|
|
| Tasks |
|
|
|
| Notes |
|
|
|
| Folder Sharing |
|
|
|
| Active Sync |
|
|
|
| Storage |
5 GB |
5 GB |
5 GB |
| Price |
Rs. 799
Per Month
|
Rs. 999
Per Month
|
Rs. 1,199
Per Month
|
|
Add to Cart
|
Add to Cart
|
Add to Cart
|
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