A cloud-based solution that offers automated and scalable data backup, enhancing data protection and recovery capabilities.
What is BaaS?
Key features
Easy Scalability
Auto Backup Scan
Restore Anywhere
Encryption at Rest
Why BaaS?
Quick Recovery: Get Fast Recovery via Industry
Preferred Veeam
Backup & Replication License.
Ease of Management: Our local experts will manage the
backup as
per the policies
defined by your business needs.
Affordability: Only pay for per-machine licenses and
storage on
a monthly basis.
Secure & Safe: Our Veeam based solution enables
efficient data
recovery protecting you for potential loss.
Use Cases
Have a copy of your data in case of any ransomware attack or deletion by human
error.
Easily Access files to continue operations.
Fulfill audit & compliance requirements by maintaining data sovereignty.
Keep a backup on multiple locations to achieve data redundancy.
Plan starting at
16,103
PKR
billed just once
Unlock your potential with Garaj’s Cloud & Cybersecurity Services:
-
Affordable Plans
-
Premium Features
-
Unmatched Value
BACKUP SERVICE LEVEL AGREEMENT
Introduction
This Service Level Agreement (SLA) outlines the commitments and expectations between Garaj Cloud and its valued customers regarding our backup services.
Garaj does NOT backup your virtual machines unless you purchase a Backup service. You are responsible for backup of data from your virtual machines and implementing the appropriate retention policy. We offer a comprehensive list of backup and disaster recovery services for Servers and Data Centre’s and recommend that you purchase one of these options.
Service Inclusions and Specifications:
Backup as a Service:
For Garaj cloud customers, who want to maintain their backup on cloud.
Backup self-management:
Plugin within the portal, customers can schedule according to their own needs.
Minimum RPO:
Our commitment guarantees a Minimum Recovery Point Objective (RPO) of 30 minutes, ensuring
minimal data loss in the event of a disruption
Managed Services:
Customer can either get the plugin and managed the backup themselves or ask us to apply jobs and
manage their backup copies for them as a service.
Subscription Usage:
The service includes a clear outline of subscription usage terms, ensuring transparency and adherence
to agreed-upon parameters for optimal service delivery.
Replication Bandwidth Compression:
Included in the service is the implementation of efficient replication bandwidth compression
techniques, optimizing data transfer without compromising performance.
Responsibility Matrix:
| Task/Activity | Cloud Provider (CP) | Customer (C) | Description |
|---|---|---|---|
| Define Backup Policies | C | Collaborate to establish backup policies, including frequency, retention, and data types to be included in regular backups. | |
| Provide User Interface | CP | Develop and maintain a user-friendly interface for customers to manage backup configurations, schedules, and data recovery. | |
| Monitor System Health | CP | Continuously monitor the BaaS system, track backup progress, and promptly address any issues to maintain overall system health. | |
| Backup Job Alerts | CP | Email notifications regarding backup success, warning, error. | |
| Restore guarantees in case of managed services | CP | We configure the jobs and provide backup copies for the customer. | |
| Restore guarantees in case of plugin | C | As customer can configure the jobs himself, we only guarantee, the backup copy from the time customer has scheduled in the job. | |
| Backup frequency | C | Define frequency (e.g., every hour, once a day, etc. and its feasibility and impact). | |
| Backup copies | C | Define copies (e.g., to comply with 3-2-1 or other policies, regulations, ransomware protection). |
Escalation Matrix:
| Level | Role | Contact Person | Contact No. | |
|---|---|---|---|---|
| L1 | Cloud Support | Support team | [email protected] | 0304-1110365 |
| L2 | Product Expert | Taimor Ali | [email protected] | 0343-1229662 |
| L3 | Platform Head | Yasim Zaman Kiani | [email protected] | 0307-1505041 |
Severity Definitions:
L1: Primary support level, dealing with routine issues and initial troubleshooting
Contacted for basic incidents related to cloud backup services.
L2: Engaged when Level 1 is unable to resolve the issue.
Provides more advanced technical support and expertise.
L3: Takes over when the issue requires escalation beyond technical troubleshooting.
Manages coordination and communication among support teams
Garaj Backup SLA Exclusions:
The Service Commitment does not apply to features or services in pre-general availability, those explicitly excluded in associated documentation, and errors caused by factors beyond Garaj’s reasonable control. Additionally, exclusions encompass issues arising from customer equipment, software, third-party technology, and actions or inactions of the customer. Unavailability or termination of Garaj’s backup services due to force majeure events, Internet access problems beyond their control, or failure to adhere to technical documentation is not covered. The SLA does not extend to disruptions resulting from Garaj Cloud's suspension or termination of the customer's right to use backup services in accordance with the agreement. These exclusions, collectively termed SLA Exclusions, define the scope of coverage and circumstances where service commitments may not apply.
Force Majeure Factors
Force majeure factors are events or circumstances that are beyond the control of parties involved and can impact the ability to carry out contractual obligations. In the context of backup and data restoration, several force majeure factors can contribute to failures or challenges. These may include:
Natural Disasters:
Physical destruction of data centers or infrastructure, leading to data loss.
Power Outages:
Disruption of power supply affecting data center operations and access to backup
systems.
Cybersecurity Incidents:
Compromise of data integrity, making backups vulnerable to corruption
or unauthorized access.
Pandemics and Health Crises:
Disruption to workforce availability, affecting regular maintenance,
monitoring, and response times.
Supplier or Service Provider Failures:
Dependency on external services can lead to failures in
backup processes or data restoration.
Political or Regulatory Changes:
Altered regulatory landscapes may affect data storage practices
and compliance, impacting backup strategies.
Equipment Failures:
Physical damage to infrastructure affecting the availability of backup systems.
Network Disruptions:
Hindered communication between data sources and backup systems,
affecting data transfer.
War or Acts of Terrorism:
Destruction or disruption of data centers, communication networks,
and infrastructure.
Lorem ipsum dolor sit amet consectetur. Ridiculus sem cras in penatibus ipsum ultrices duis nibh. Bibendum amet euyering feugiat quis dignissim purus sagittis at.
Lorem ipsum dolor sit amet consectetur. Ridiculus sem cras in penatibus
ipsum ultrices duis nibh. Bibendum amet euyering feugiat quis dignissim
purus sagittis at.
Lorem ipsum dolor sit amet consectetur. Ridiculus sem cras in penatibus
ipsum ultrices duis nibh. Bibendum amet euyering feugiat quis dignissim
purus sagittis at.
Lorem ipsum dolor sit amet consectetur. Ridiculus sem cras in penatibus
ipsum ultrices duis nibh. Bibendum amet euyering feugiat quis dignissim
purus sagittis at.
Still have a question?
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
