Disaster Recovery as a Service – Ensure Business Continuity.
Rapid Recovery. Minimal Downtime. Always Protected.
Our managed DRaaS solution safeguards your critical workloads by replicating and
recovering systems across secure cloud infrastructure. With automated failover,
continuous availability, and compliance-ready resilience, you can minimize
downtime and keep operations running even during unexpected disruptions.
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Key Features
Instant Recovery
Minimize downtime with instant data and application recovery.
Secure Cloud Backup
Safeguard your critical data in our Tier 3 Certified Data
Centers.
Customized Solutions
Tailor our DRaaS to fit your specific business needs.
Get a one-click failover orchestration for quick execution and site failover
testing for failover simulation without disrupting production workloads.
Why DRaaS?
Affordability
Only pay for monthly storage while compute is charged on an hourly basis when DR
Machines are powered on.
Fastest RTO
Get fast recovery via industry preferred Veeam Backup & Replication License or
VMware vCloud Availability.
Ease of Management
Our Local Experts manage the replication and call DR Drills as per the policies
defined by you.
Secure & Safe
Get a seamless and secure DR experience without impacting your day-to-day
business operations.
Use Cases
Get a quotation!
Unlock your potential with Garaj’s Cloud & Cybersecurity Services:
Affordable Plans
Premium Features
Unmatched Value
Product Documentation
BACKUP SERVICE LEVEL AGREEMENT
Introduction
This Service Level Agreement (SLA) outlines the commitments and expectations between
Garaj Cloud and
its valued customers regarding our backup services.
Garaj does NOT backup your virtual machines unless you purchase a Backup service. You
are responsible
for backup of data from your virtual machines and implementing the appropriate retention
policy. We
offer a comprehensive list of backup and disaster recovery services for Servers and Data
Centre’s and
recommend that you purchase one of these options.
Service Inclusions and Specifications:
Backup as a Service
For Garaj cloud customers, who want to maintain their backup on cloud.
Backup self-management
Plugin within the portal, customers can schedule according to their own needs.
Minimum RPO
Our commitment guarantees a Minimum Recovery Point Objective (RPO) of 30
minutes, ensuring
minimal data loss in the event of a disruption
Managed Services
Customer can either get the plugin and managed the backup themselves or ask us
to apply jobs and
manage their backup copies for them as a service.
Subscription Usage
The service includes a clear outline of subscription usage terms, ensuring
transparency and adherence
to agreed-upon parameters for optimal service delivery.
Data Compression
Included in the service is the implementation of efficient replication bandwidth
compression
techniques, optimizing data transfer without compromising performance.
Responsibility Matrix:
Task/Activity
Cloud Provider (CP)
Customer (C)
Description
Define Backup Policies
C
Collaborate to establish backup policies, including frequency, retention,
and data types to be included in regular backups.
Provide User Interface
CP
Develop and maintain a user-friendly interface for customers to manage
backup configurations, schedules, and data recovery.
Monitor System Health
CP
Continuously monitor the BaaS system, track backup progress, and promptly
address any issues to maintain overall system health.
L1: Primary support level, dealing with routine issues and initial
troubleshooting
Contacted for basic incidents related to cloud backup services.
L2: Engaged when Level 1 is unable to resolve the issue.
Provides more advanced technical support and expertise.
L3: Takes over when the issue requires escalation beyond technical
troubleshooting.
Manages coordination and communication among support teams
Garaj Backup SLA Exclusions:
The Service Commitment does not apply to features or services in pre-general
availability, those explicitly
excluded in associated documentation, and errors caused by factors beyond Garaj’s
reasonable control.
Additionally, exclusions encompass issues arising from customer equipment, software,
third-party
technology, and actions or inactions of the customer. Unavailability or termination of
Garaj’s backup
services due to force majeure events, Internet access problems beyond their control, or
failure to adhere
to technical documentation is not covered. The SLA does not extend to disruptions
resulting from Garaj
Cloud's suspension or termination of the customer's right to use backup services in
accordance with the
agreement. These exclusions, collectively termed SLA Exclusions, define the scope of
coverage and
circumstances where service commitments may not apply.
Force Majeure Factors
Force majeure factors are events or circumstances that are beyond the control of parties
involved and can
impact the ability to carry out contractual obligations. In the context of backup and
data restoration,
several force majeure factors can contribute to failures or challenges. These may
include:
Natural Disasters
Physical destruction of data centers or infrastructure, leading to data loss.
Power Outages
Disruption of power supply affecting data center operations and access to backup
systems.
Cyber Threats
Compromise of data integrity, making backups vulnerable to corruption
or unauthorized access.
Pandemics and Health Crises
Disruption to workforce availability, affecting regular maintenance,
monitoring, and response times.
Supplier or Service Provider Failures
Dependency on external services can lead to failures in
backup processes or data restoration.
Political or Regulatory Changes
Altered regulatory landscapes may affect data storage practices
and compliance, impacting backup strategies.
Equipment Failures
Physical damage to infrastructure affecting the availability of backup systems.
Network Disruptions
Hindered communication between data sources and backup systems,
affecting data transfer.
War & Terrorism
Destruction or disruption of data centers, communication networks,
and infrastructure.
