BaaS for M365 – Protect Emails, Files & Teams Data.
Automated Backups. Secure Recovery. Always On.
Managed BaaS for Microsoft 365 ensures reliable protection of your critical data with Veeam-powered automated backups for Exchange Online, SharePoint, and OneDrive, reducing risks of data loss, threats, and compliance issues.
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Key Features
Automated Backup
Schedule automated backups of your Microsoft 365 data to ensure continuous protection and availability.
Scalability
Scale your backup infrastructure effortlessly to accommodate growing data volumes and changing business needs.
Data Protection
Safeguard against accidental deletions, security threats, and compliance issues with robust data protection measures.
Flexible Recovery Options
Access a variety of recovery options, allowing for swift restoration of individual items, files, or entire mailboxes and sites.
Enhanced Security
Benefit from advanced security features, including data encryption and secure storage, to ensure the confidentiality and integrity of your data.
Why BaaS for M-365?
Data Accountability
Microsoft secures the infrastructure, but your data is your responsibility. You control it, and you must ensure its protection.
Robust Backup & Recovery
Our managed Backup as a Service (BaaS) for Microsoft 365 delivers automated backups, flexible recovery options, and strong data protection.
Compliance & Security
Enhanced security measures and compliance-ready backups safeguard your business-critical data within Microsoft 365.
Business Continuity & Empowerment
Focus on business priorities while leveraging cloud expertise and enabling self-service restores for uninterrupted productivity.
Use Cases
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Product Documentation
BACKUP SERVICE LEVEL AGREEMENT
Introduction
This Service Level Agreement (SLA) outlines the commitments and expectations between Garaj Cloud and
its valued customers regarding our backup services.
Garaj does NOT backup your virtual machines unless you purchase a Backup service. You are responsible
for backup of data from your virtual machines and implementing the appropriate retention policy. We
offer a comprehensive list of backup and disaster recovery services for Servers and Data Centre’s and
recommend that you purchase one of these options.
Service Inclusions and Specifications:
Backup as a Service
For Garaj cloud customers, who want to maintain their backup on cloud.
Backup self-management
Plugin within the portal, customers can schedule according to their own needs.
Minimum RPO
Our commitment guarantees a Minimum Recovery Point Objective (RPO) of 30 minutes, ensuring
minimal data loss in the event of a disruption
Managed Services
Customer can either get the plugin and managed the backup themselves or ask us to apply jobs and
manage their backup copies for them as a service.
Subscription Usage
The service includes a clear outline of subscription usage terms, ensuring transparency and adherence
to agreed-upon parameters for optimal service delivery.
Data Compression
Included in the service is the implementation of efficient replication bandwidth compression
techniques, optimizing data transfer without compromising performance.
Responsibility Matrix:
Task/Activity
Cloud Provider (CP)
Customer (C)
Description
Define Backup Policies
C
Collaborate to establish backup policies, including frequency, retention, and data types to be included in regular backups.
Provide User Interface
CP
Develop and maintain a user-friendly interface for customers to manage backup configurations, schedules, and data recovery.
Monitor System Health
CP
Continuously monitor the BaaS system, track backup progress, and promptly address any issues to maintain overall system health.
L1: Primary support level, dealing with routine issues and initial troubleshooting
Contacted for basic incidents related to cloud backup services.
L2: Engaged when Level 1 is unable to resolve the issue.
Provides more advanced technical support and expertise.
L3: Takes over when the issue requires escalation beyond technical troubleshooting.
Manages coordination and communication among support teams
Garaj Backup SLA Exclusions:
The Service Commitment does not apply to features or services in pre-general availability, those explicitly
excluded in associated documentation, and errors caused by factors beyond Garaj’s reasonable control.
Additionally, exclusions encompass issues arising from customer equipment, software, third-party
technology, and actions or inactions of the customer. Unavailability or termination of Garaj’s backup
services due to force majeure events, Internet access problems beyond their control, or failure to adhere
to technical documentation is not covered. The SLA does not extend to disruptions resulting from Garaj
Cloud's suspension or termination of the customer's right to use backup services in accordance with the
agreement. These exclusions, collectively termed SLA Exclusions, define the scope of coverage and
circumstances where service commitments may not apply.
Force Majeure Factors
Force majeure factors are events or circumstances that are beyond the control of parties involved and can
impact the ability to carry out contractual obligations. In the context of backup and data restoration,
several force majeure factors can contribute to failures or challenges. These may include:
Natural Disasters
Physical destruction of data centers or infrastructure, leading to data loss.
Power Outages
Disruption of power supply affecting data center operations and access to backup
systems.
Cyber Threats
Compromise of data integrity, making backups vulnerable to corruption
or unauthorized access.
Pandemics and Health Crises
Disruption to workforce availability, affecting regular maintenance,
monitoring, and response times.
Supplier or Service Provider Failures
Dependency on external services can lead to failures in
backup processes or data restoration.
Political or Regulatory Changes
Altered regulatory landscapes may affect data storage practices
and compliance, impacting backup strategies.
Equipment Failures
Physical damage to infrastructure affecting the availability of backup systems.
Network Disruptions
Hindered communication between data sources and backup systems,
affecting data transfer.
War & Terrorism
Destruction or disruption of data centers, communication networks,
and infrastructure.
How it Works
Get started with our platform in three simple steps and transform your business journey
01
Register an Account
Set up using a personal or corporate account to start your cloud journey with ease.
